Contact Great Wall Guide
Where to send a correction about a price, an opening time or a bus route, what we cannot help with, and why there is no contact form on this page.
Write to hello@greatwall.guide and we will read it.
There is no contact form on this site. Messages arrive by email, and we use them only to answer you.
Corrections come first
If a price, an opening time, a bus number or a booking rule on this site is wrong, that is the message we most want to get. Tell us which page you were on and what you saw instead.
It helps if you say where you saw it — an operator’s notice, a station board, a ticket screen. Every figure on the site lives in one place in the data, so a single correction fixes it on every page and in every language version at once.
What we cannot help with
Anything to do with a booking you have made. We do not sell tickets or tours, and we have no access to reservations, payments or refunds. If something has gone wrong with a purchase, the seller you bought from is the only party who can change it — that is true whether you booked through an official channel or through one of our partners.
That includes changing a date, cancelling, chasing a voucher that has not arrived, and anything a section’s staff told you at the gate.
Personal trip planning. We cannot build an itinerary for your dates. Everything we would tell you is already written down, and the planner is the place to start.
Everything else
Partnership and press enquiries reach the same address.
We answer in English. We do not promise a response time — an unkept promise is worse than none.